Service Charter

Policyholder Turnaround Time as Prescribed by IRDAI


Maximum Turnaround Time

On-Boarding Process

Processing of New Business Proposal and Communication of decision including requirements

15 days

Issue of policy

15 days

Dispatch of policy document including copy of the proposal

30 days


Regular Purchase

15 days

Electronic Purchase and Distance Mode Policies

30 days

Service Requests

All Service Request (Excluding Claim and Payouts that are specifically details below)

10 days

Payout Processing

Surrender value, Loan, Partial Withdrawal, Freelook cancellation, Annuity & Pension payouts processing

15 days

Claim Processing

Processing of Maturity claim / Survival benefit / penal interest not paid

15 days

Death Claim - Raising claim requirements after lodging the claim

15 days

Death claim decision (without investigation)

30 days

Death claim decision (with investigation)

120 days

Grievance Redressal

Acknowledge a grievance

3 days

*Resolve a grievance

15 days

* Calculated in calendar days

Tata AIA Life provides periodic updates to our customers through SMS and Email regarding the status of their proposal and requests, hence we urge you to ensure that your mobile number and email address is updated in our records.

Tata AIA Life Insurance Company Ltd. (IRDA of India Regn. No.110 • CIN No.: U66010MH2000PLC128403).
Registered and Corporate Office Address- 14th Floor, Tower A, Peninsula Business Park, Senapati Bapat Marg, Lower Parel,Mumbai 400013. Visit us as L&C/Misc/2015/Sep/269