Grievance Redressal

Our Philosophy:

We, at TATA AIA Life Insurance, are committed towards delivering best in class services to our Customers. Our Grievance Redressal Team comprises of senior officers who are experts in the field. We are committed to resolve concerns promptly and in a fair manner mindful of customers’ interests. We believe that complaints are a rich source of insights. We have built robust mechanisms to identify root causes and take corrective and preventive actions. We also capture Customer feedback proactively from time to time to understand changing customer needs and improve our services

Grievance Redressal Mechanism

Customers have been provided the facility to register their grievances through multiple servicing channels

Touch points:
  • Call us :1-860-266-9966 (Local Charges Apply)
  • Email us:life.complaints@tataaia.com
  • Visit nearest Tata AIA Life branches or CAMS Customer Service Center
  • Write to us at :

    Tata AIA Life Insurance Company Limited, Grievance Redressal Department,B- Wing, 9th Floor,I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway,Thane (West), Mumbai – 400 607

  • Login to online policy account on www.tataaia.com
  • SMS SERVICE to 58888 to receive a call back
  • Contact your Tata AIA Life agent / distributor

In case Customer would like to represent his complaint, he/she may represent his concerns as per the details provided below along with additional details to support the case within 8 weeks of disposal of complaint

Level 1

Ms. Mira Dias (Head – Customer Service)

Write / Email to Head-Customer Service

Email id:Head.customerservice@tataaia

Address: Tata AIA Life Insurance Company Limited, Head- Customer Service , B- Wing, 9th Floor,I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway,Thane (West) – 400 607

We shall respond to the Customer within 7 business days

Level 2

Mr. Yusuf Pachmariwala (SVP & Head – Operations)

Write to Grievance Redressal Officer (GRO)

Address: Tata AIA Life Insurance Company Limited,Grievance Redressal Officer, B- Wing, 9th Floor,I-Think Techno Campus, Behind TCS, Pokhran Road No.2, Close to Eastern Express Highway,Thane (West) – 400 607

We shall respond to the Customer within 7 business days

Level 3

Insurance Ombudsman

Details of Insurance Ombudsman provided in policy document

Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days

The complaint should be made in writing duly signed by the complainant or by his legal heirs with full detail of the complaint and the contact information of complainant. As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made:

  • Within a period of one year from the date of rejection by the insurer
  • If it is not simultaneously under any litigation

We request our customers to follow the escalation mechanism listed above.Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days from date of filing the complaint.

Customer may also represent to Insurance Regulatory and Development Authority of India (IRDAI) on the IRDA website.