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Grievance Redressal

Doctors Treating the Patient Suffering from Critical Illness

Your query resolution is our priority. At Tata AIA Life Insurance, our experienced senior officers handle your complaints with care and fairness to make things right for you, using a clear and consistent process.

Grievance Redressal Mechanism

You can inform us about your concerns through any of the contact options listed below.

Call

1-860-266-9966

For Indian Residents

Mon - Sat | 10 am - 7 pm IST
Call charges apply
Complaint Form

Raise a Complaint
Contact Nearest Grievance Officer

Download Grievance Officer Details

Know Service TAT

Escalation process

If the grievance persists, here are some alternate avenues to consider for resolution:

Step 1 Email Or Ask for a call back

life.complaints@tataaia.com | Write your concerns here (Turnaround time 14 days)

seniorcitizenhealth@tataaia.com | Health support for Senior Citizens (Turnaround time 14 days)

Acknowledgement

1 day / immediate

Resolving a grievance

14 days

Closure of the grievance

A complaint shall be considered as disposed of and closed:-

The company has acceded to the request of the complainant fully.

Where the complainant has indicated in writing, acceptance of the response of insurer.

Where the complainant has not responded to the insurer within 56 days of the Company’s 1st written response.

Request a Call Back

Our experts are happy to help you!

Are you an NRI?

Yes

Policy Number

Mobile No.

+91

Step 2 - Reach out to Tata AIA Life Insurance Grievance Redressal Officer (GRO)

Mr. Avadhut Bane

Email: GRO@tataaia.com

Call or WhatsApp on +91 8655452390

(Timings: Monday to Friday-10:00 am to 07:00 pm | Turnaround time 10 days)

Write to: Grievance Redressal Officer (GRO)

Tata AIA Life Insurance Company Limited, 9th Floor B- Wing,

I-Think Techno Campus, Behind TCS (Lodha), Thane (West), Mumbai – 400 607

Find Nearest Grievance Redressal Officer

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IRDA Bima Bharosa

Customers may also represent their case before the Insurance Regulatory and Development Authority of India (IRDAI).

Please note

For registering an IRDAI complaint you first need to verify your mobile number.
It is advised to select the complaint against field as per the relevant entity with whom the complaint is associated.
Finally, relevant Policy Details and Complaints Description needs to be updated and then the complaint is registered.

Visit

Customers may also represent their case before the Insurance Regulatory and Development Authority of India (IRDAI).
Visit: IRDAI Bima Bharosa

Insurance Ombudsman

If you are not happy with the resolution received from above levels, you can approach Insurance Ombudsman in your region. The exact address details of the Insurance Ombudsman are listed in your policy document. We have 16+ ombudsman offices specific to region/state. Visit: Insurance Ombudsman

Points to remember

Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days of registering the complaint.
The complaint should be made in writing, duly signed by the complainant or by his legal heirs with full detail of the complaint and the contact information of the complainant.
As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made within a period of one year from the date of rejection by the insurer, if it is not simultaneously under any litigation.